Pinnacle Hills Promenade FAQs
GENERAL INFORMATION
Pinnacle Hills Promenade’s hours are Monday–Saturday: 11AM–8PM and Sunday: 12PM–6PM.
Pinnacle Hills Promenade’s phone number is 479.936.2160.
Pinnacle Hills Promenade’s address is 2203 S. Promenade Blvd., Rogers, AR 72758.
To get to Pinnacle Hills Promenade, you should take Highway 49 exit 83, towards Pinnacle Hills Pkwy.
The nearest city to Pinnacle Hills Promenade is Bentonville, which is 7 miles away.
Yes, Pinnacle Hills Promenade support mall walkers.
You can find job openings for Pinnacle Hills Promenade by visiting www.pinnaclehillspromenade.com/en/jobs or emailing pinnacleadmin@ggp.com.
Yes, dogs must be on a leash and under the control of their owners at all times. Owners must immediately clean up after their pets, pets are not allowed to enter the Children’s Play Area or any fountains, pets need to display any required tags and be up-to-date on shots, and no aggressive and disruptive behavior is allowed.
Yes, backpacks are allowed at Pinnacle Hills Promenade
At Pinnacle Hills Promenade one adult may accompany up to four youths and supervising adults are responsible for the actions of the youths they accompany. Visitors 17 years of age and younger are required to be with a supervising adult at all times.
The smoking policy at Pinnacle Hills Promenade is that since it is an outdoor center, you can smoke anywhere.
No, scavenger hunts are not allowed at Pinnacle Hills Promenade.
Yes, you can find information about area hotels and the surrounding area by visiting the Rogers Lowell Chamber at https://www.rogerslowell.com/ or Destination Rogers at https://www.destinationrogers.com/. Nearby hotels include Hotel Avail Rogers, Embassy Suites Northwest Arkansas, Aloft Hotel Rogers-Bentonville, and Courtyard by Marriott-Rogers.
Yes, you can find information on local attractions for Pinnacle Hills Promenade from the Chamber at https://www.rogerslowell.com/ or the Tourist Bureau at https://www.destinationrogers.com/.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Pinnacle Hills Promenade are located at the entrance between Branter and Tecovas, down the hallway on the right.
The family restrooms at Pinnacle Hills Promenade are located next to the public restrooms.
The Baby Care lounge at Pinnacle Hills Promenade is located at the entrance between Branter and Tecovas, down the hallway on the right in the women’s restroom area.
Yes, there is a place dedicated to nursing at Pinnacle Hills Promenade; in the women’s restroom, we have a small nursing room.
The general seating areas at Pinnacle Hills Promenade are located outdoors near Zales, Hollister and near Dave & Busters.
SERVICES
No, Pinnacle Hills Promenade does not have a children’s play area.
Yes, there are children’s activities at Pinnacle Hills Promenade, including Blue Zoo, Lego, and Dave & Busters.
No, there are no designated drop off or pick up locations for rideshare at Pinnacle Hills Promenade.
Yes, there is a movie theater at Pinnacle Hills Promenade; the Malco theater is on the north side of the mall, and you can find more information at https://www.malco.com/cinemas/pinnacle-hills-cinema/.
No, there is not a farmers market at Pinnacle Hills Promenade.
No, there is not a dog park at Pinnacle Hills Promenade.
No, there is not a carousel at Pinnacle Hills Promenade.
No, there are no electric scooters at Pinnacle Hills Promenade.
Yes, there are massage chairs by the public restrooms at Pinnacle Hills Promenade.
No, gift wrapping services are not available at Pinnacle Hills Promenade.
The mall’s lawn at Pinnacle Hills Promenade is located in front of Malco Theater.
Yes, curbside pickup is available at selected stores at Pinnacle Hills Promenade.
There are no transportation schedules located at Pinnacle Hills Promenade.
No, there are no shuttle services at Pinnacle Hills Promenade.
Yes, Pinnacle Hills Promenade offers jump starts; please contact security at 479.633.6990.
The lost vehicle protocol at Pinnacle Hills Promenade is to call Security at 479.633.6990.
The towing protocol at Pinnacle Hills Promenade is that there is no overnight parking.
No, Pinnacle Hills Promenade does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Pinnacle Hills Promenade.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Pinnacle Hills Promenade at Artisan, Local Lime, Big Orange, P.F. Changs, and Texas De Brazil.
Yes, Pinnacle Hills Promenade has options for group dining; please contact the restaurant directly.
PARKING & VALET
Parking is free at Pinnacle Hills Promenade.
Yes, there is local parking in the parking lot at Pinnacle Hills Promenade.
No, valet parking is not available at Pinnacle Hills Promenade.
No, there are no electric car charging stations in the Pinnacle Hills Promenade parking lots.
No, there are no electric car charging stations in the Pinnacle Hills Promenade parking lots.
SECURITY
You can contact mall security at Pinnacle Hills Promenade by calling 479.633.6990; the office is located across from Malco Cinema and Dave & Buster’s.
The lost and found at Pinnacle Hills Promenade is in the security office.
Yes, Pinnacle Hills Promenade offers safety escorts; please contact security at 479.633.6990.
No, Pinnacle Hills Promenade does not offer police assistance; please call 911.
Yes, medical assistance is offered at Pinnacle Hills Promenade through Andy Frain Security, and AEDs are located around the property.
AMENITIES
No, wheelchairs are not available to rent at Pinnacle Hills Promenade.
No, strollers and/or double strollers are not available to rent at Pinnacle Hills Promenade.
The elevators at Pinnacle Hills Promenade are located on the First Floor in the 8000 building and the First Floor in the 5000 building to Office Tenants.
Yes, there are free charging stations available at Pinnacle Hills Promenade near the public restrooms.
Pinnacle Hills Promenade ATMs are located near the public restrooms.
No, there is no FedEx, UPS, or USPS drop off at Pinnacle Hills Promenade.
Yes, there are bike racks near Fresh Market at Pinnacle Hills Promenade.
MALL FEEDBACK
Pinnacle Hills Promenade’s mall management office is located near the public restrooms; between Banter and Tecovas, enter through the double doors, go down the hallway past the ATM and public restrooms until you see the office on your left.
You can submit feedback about Pinnacle Hills Promenade by emailing pinnacleadmin@ggp.com.